At Optimised Communications we believe we should do our best to resolve problems before they make things worse. With our advanced remote monitoring and reporting we can see issues related to hardware and software as soon as a problem occurs, enabling us to act fast.
Responsive IT Support can help ensure the continued running of your business by being proactive.
If the system detects an issue we respond. With remote dial in we can quickly jump onto the computer and investigate the issue further.
In addition to our remote monitoring, we also believe in reacting to problems as they come. No classifying issues as one week, 1 month. No we just get on and start work on the problem in hand.
How does remote monitoring work?
We install a small program on the computers you need monitoring. The program has a negligible foot print on your computer’s performance. We configure certain benchmarks. When a benchmark is hit or another problem occurs it alerts us and we respond there and then.
We can provide reports. Even give you a login to check up on any issues and measures taken to resolve them.
Why should you have it?
Remote monitoring is ideal for business critical computers, such as servers, but it can be used on any computer your wish. As servers are the main muscle of many businesses and need to run 24/7, alerting us to issues prior to them getting worse can help ensure your business continuity by reducing downtime and potential costly repairs.
What are the benefits?
There are many benefits to monitoring your system, here are just a few;
- Less Downtime
- Lower overall support costs
- Better Performing system
- Expanded life cycle of the machine
- Optimum computer health
- Proactive response before issues become serious
- Alert in advance as to essential system updates
- Software licenses can be kept up to date
- Hardware inventory and network mapping.
- Faster and more responsive support.